agilabet Privacy Policy — Your Data, Handled with Care

When you register for an account on agilabet, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and preferred payment details for processing PHP transactions. We also collect information generated through your use of the platform, such as login timestamps, device type, browser information, IP address, and your activity history including games played, bets placed, and withdrawal requests submitted. Identity verification documents — such as a government-issued ID or proof of address — may be requested when you make your first withdrawal or when our compliance procedures require it, and these are stored securely for the duration required by applicable Philippine regulations. We collect payment transaction records to process deposits and withdrawals accurately and to maintain a complete audit trail for your account. Cookies and similar tracking technologies are used to remember your session preferences, improve platform performance, and understand how Filipino members navigate the site — you can manage cookie preferences through your browser settings at any time. We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data, and we will never ask for your agilabet account password through any communication channel.

The personal information you provide is used primarily to create and manage your agilabet account, process your deposits and PHP withdrawals, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or this Privacy Policy — and, where you have opted in, to inform you about relevant promotions available on the Promotion page. Your activity data helps us detect and prevent fraudulent behaviour, protect the integrity of the platform, and ensure that responsible gaming tools are applied appropriately for members who may need them. We may use aggregated, anonymised data for internal analytics and platform improvement purposes — this data cannot be used to identify you individually. We do not use your personal information to make fully automated decisions that produce significant legal effects without human review, and we do not sell, rent, or trade your personal data to third-party marketers under any circumstances. All processing of your personal information is carried out on a lawful basis consistent with the requirements of the Philippine Data Privacy Act of 2012 and its implementing rules.

agilabet does not sell or share your personal data with third parties for their own marketing purposes. We may share your information with trusted service providers who assist us in operating the platform — including payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their contracted services, and always under strict data protection agreements. Where required by Philippine law, court order, or regulatory authority, we may disclose your personal information to the relevant government body or law enforcement agency — we will notify you of such disclosure where we are legally permitted to do so. If the agilabet business is transferred, merged, or acquired, your personal data may form part of the transferred assets, and you will be notified of any change in data controller before your information is processed under new ownership. All third-party partners who handle your data on our behalf are required to maintain security standards that are at least equivalent to those we apply internally, and they are prohibited from using your data for any purpose beyond the specific service they provide to us.

We apply industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the agilabet platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted to staff who need it to perform their specific role, and all personnel with data access are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect member data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine regulatory authority within the timeframe required by law, and we will take immediate steps to contain and remediate the incident. While we take every reasonable precaution, no online platform can guarantee absolute security — you also play a role in keeping your account safe by using a strong, unique password and logging out of shared devices after each session.

We retain your personal information for as long as your agilabet account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Transaction records and identity verification documents are kept for the minimum period required by Philippine financial regulations and anti-money laundering rules, which may extend beyond the closure of your account. When your data is no longer required for any lawful purpose, we securely delete or anonymise it so that it can no longer be linked back to you. If you request the deletion of your account, we will process your request promptly and confirm when your personal data has been removed, subject to any retention obligations that prevent immediate deletion. You may contact our support team at any time to ask about the specific retention period that applies to your account data.

Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and this Privacy Policy is our primary means of fulfilling that obligation. You have the right to access a copy of the personal information we hold about you, to request corrections if any details are inaccurate or incomplete, and to object to processing that is not based on a legitimate legal ground. You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page — we will respond to all verified requests within the timeframe required by applicable law and will never charge a fee for handling a straightforward data access or correction request.

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law, and the effective date at the top of this page will always show when the most recent revision was made. For significant changes that materially affect how we use your personal data, we will notify registered members through the contact details associated with their account before the changes take effect. Continued use of the agilabet platform after an updated policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you are always informed about how your information is being handled. If you have any questions about this Privacy Policy or our data practices, you are welcome to visit the FAQ page or reach out to our support team directly.